A Service Level Agreement (SLA) is a formal document that outlines the standards, timelines, and responsibilities agreed upon between our agency and your company. It ensures transparency, consistency, and accountability throughout the recruitment process — so both sides know exactly what to expect.

We recommend SLAs for ongoing or high-volume recruitment partnerships, especially with medium to large companies. For once-off placements, a standard recruitment agreement may be sufficient.

Our SLA outlines: • The types of roles we’ll fill and the service scope • Agreed turnaround times for CV submissions and feedback • Communication standards and reporting frequency • Candidate quality expectations and screening process • Payment terms and performance reviews

An SLA helps you plan and forecast better. You’ll have predictable timelines, dedicated consultants, and measurable results. It also saves time — we build a long-term understanding of your culture and hiring needs, leading to faster, higher-quality placements.

Yes, it is a binding agreement between both parties. However, it’s also flexible — we review it regularly to ensure it stays relevant to your business needs and growth.

Absolutely. We encourage quarterly or bi-annual reviews. If your hiring volume, timelines, or internal processes shift, we’ll update the SLA accordingly to keep it aligned.

If service levels aren’t met, we’ll review the cause immediately, address the issue, and agree on corrective steps. Our goal is not blame — it’s maintaining trust and continuous improvement.

No — the SLA itself doesn’t add extra cost. It simply defines the service expectations within your existing recruitment agreement. However, if you choose a retainer model or dedicated recruiter option, those terms will be reflected in the SLA.

Typically, 12 months — with the option to renew, extend, or revise. Many of our long-term clients renew their SLA yearly to support ongoing hiring.

Once you’ve decided to partner with us on an ongoing basis, we’ll draft a tailored SLA that reflects your hiring goals, timelines, and communication preferences. You’ll have the opportunity to review it before signing.